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MerchFox.Shop - Knowledgebase & Documentation

How to Connect Your TikTok Shop Account to MerchFoxShop


Connecting your TikTok Shop account to MerchFoxShop allows you to manage your TikTok store directly within your MerchFoxShop dashboard.

Once linked, you can auto listing products, track orders, and handle fulfillment without jumping between multiple platforms.


1. Access the menu TikTok Shop / Shops


Log In to MerchFoxShop


  • Go to your MerchFoxShop admin panel and make sure you’re logged in with a user role that has permission to install or integrate apps.


Navigate to TikTok Shop / Shops


  • In the main menu, look for TikTok Shop / Shops tab


2. Add a New Shop


Click “Add More Shop”


  • In the Shops, find the Add More Shop button.
  • Selecting this will start the process of linking a new TikTok Shop account to your MerchFoxShop.


Option 1: Use the system’s Default Link


Step 1:

Use a browser where you are already logged in to MerchFoxShop. Then paste the provided link to begin installing the TikTok Shop app.


Step 2:

Enter your email address and confirm the installation process.

The browser will automatically redirect you back to the TikTok Shop app page in MerchFoxShop.


Step 3:

Wait a few seconds for the system to sync orders from TikTok Shop into the app.

Once the synchronization is complete, you can start managing orders and products right within MerchFoxShop.


Note: In this mode, you are using the default MerchFoxShop API for all your Shops.



Option 2: Use a Custom Link (enter your own API)


Instructions for Registering a Partner Tiktok Shop account


If you want to use your own API (from your TikTok Shop Partner account) instead of the default API, you can do the following:


Enter the API into MerchFoxShop


  • Here you’ll find an option Custom Link where you can paste your Authorization link / App Key / App Secret from your TikTok Shop Partner admin page.


Repeat the same 3 steps as above


Step 1:

Use a browser where you are already logged in to MerchFoxShop. Then paste the provided link to begin installing the TikTok Shop app.


Step 2:

Enter your email and confirm the installation so the system can recognize your custom API.


Step 3:

Wait for orders to sync. MerchFoxShop will connect to TikTok Shop via the API you provided.


Note:
  • Make sure the Authorization link / App Key / App Secret you enter from TikTok Shop Partner is correct and valid.
  • The synchronization process is the same as in Option 1, except you are using your own API.



3. Frequently Asked Questions


If I installed Option 1 but want to switch to Option 2, what should I do?

  • You can uninstall the TikTok Shop app that uses the default API, then reinstall it with the custom API option.


My API triggers an error when I input it into the Custom Link field. What should I do?

  • Double-check the key/API token in your TikTok Shop Partner account. Make sure you’ve copied and pasted it completely without missing any characters.
  • If the issue persists, contact TikTok Shop support or MerchFoxShop support for further assistance.


Do I need to turn anything off/on again if orders are not syncing?

  • Sometimes there can be a short delay. If no new orders appear after a few minutes, try turning the connection off and on again (or check the app dashboard) to force the system to re-sync.


Conclusion


You can choose to either use the system’s default API (Option 1) or enter your own API from your TikTok Shop Partner account (Option 2). Both methods result in TikTok Shop orders being synced to MerchFoxShop, allowing you to conveniently manage them on a single platform.


If you encounter any issues or need more in-depth assistance, please contact MerchFoxShop Support for timely help!